Everything about maintenance

Tenant portal

Welcome to the K&P Makelaars tenant portal, where you as a tenant can easily arrange your rental matters. You will find information about your home, invoices, rent increases and service costs. You can schedule a repair and monitor the progress. But your personal information is also stored here, all easy to change in your own online environment.

Tenant portal

You have received an email from us with an activation code to log in. If you have not received it, please contact us (via info@kpmakelaars.nl) and we will arrange a new activation code for you as soon as possible.

Repair requests

Is something broken in your home? Notify us via the tenant portal. We are happy to repair defects quickly and properly. It is not necessary to call K&P Makelaars. When you contact us by telephone to report a repair, you will in all cases be referred to the reporting form in the Tenant Portal.


You do not have to report every repair. Some repairs are considered minor repairs, for which you are responsible. You can easily carry out these repairs yourself. Examples of minor repairs include replacing parts such as taps and shower heads. Topping up a central heating system or bleeding the heating system also falls under minor repairs.


A precise overview of which repairs fall under minor repairs can be found on the government website

Speed

Sometimes repairs are urgent. For example, when the sewer is clogged or in the event of a water or gas leak. Is it necessary that we take immediate action? Please call 050 - 850 77 39, or send an e-mail to beheer@kpmakelaars.nl.

Who pays for what?

The landlord is responsible for the maintenance of a rented property. After all, as a tenant you pay rent for this. Only minor daily repairs are the responsibility of the tenant. In practice, this means that the tenant is responsible for arranging and paying for:


  • Interior painting;
  • Extra costs for any additional 24-hour contract for repairs to the central heating system, also during weekends and public holidays;
  • Securing and screwing loose parts of the living space, including in any case loose stair railings, door knobs and thresholds;
  • electrical switches, wall sockets and doorbells;
  • Replacing taps;
  • Replacing toilet seats;
  • Securing door handles;
  • Replacing indoor and outdoor lamps;
  • Replacing the letterbox;
  • Maintenance of the garden;
  • Replacing plants;
  • Painting the boundary fence;
  • Unclogging the sewer;
  • A complete overview of the maintenance that the tenant must carry out himself can be found in the “Minor repairs decision”.


All other maintenance is the responsibility of the landlord, provided it is due to negligence on the part of the tenant. Are you thinking about things like:


  • Maintenance of central heating system annual service;
  • Gaping windows that you cannot close with strips yourself;
  • Wood rot in windows or frames;
  • Moisture or mold due to moisture penetration or leakage;
  • Cracks and/or loose stones in the facade, ceilings and walls;
  • Leaks from the roof and gutter;
  • Serious flooding on balcony;
  • Lift beam rotten or rusted;
  • Balcony floor or fence rotten;
  • Doors and windows not closing properly, worn hinges and locks;
  • Exterior painting, painting and plasterwork stairwell;
  • Bad sink;
  • Toilet bowl broken;
  • Bad or dangerous gas or electricity;
  • Mains or rain pipe regularly clogged / defects in the home sewer;
  • Sagging or seriously creaking floors;
  • Loose tiling.


A complete overview of the cost distribution can be found on the government website.

Do it yourself guide

  • Top up the boiler

    If the heating or water no longer heats up properly, it is time to top up your boiler. You can check the water pressure of your boiler yourself on the display of your boiler. The water pressure of a central heating boiler should always be between 1.5 and 2.0 bar. If this is not the case, it is time to top up your boiler.


    All you need for this is:


    • A bucket
    • A towel or mop
    • A filling hose
    • Possibly a water pump pliers

    The video below shows how to do this easily.


    This is how you top up the central heating system - YouTube

  • Bleed radiators

    In autumn or winter, you turn the heating back on after a long time. Then you sometimes hear strange, bubbling or tapping sounds. This is usually due to air bubbles in the pipe of your heating. The solution is to bleed your heating. If there is no air in your heating, your heating will heat up faster and you may use less gas. Bleeding your radiators is a piece of cake. So do this as standard every year at the start of the heating season. The video below shows how to do this easily.


    This is how you bleed the radiator - YouTube

  • Pests

    Control pests


    Pest control is not easy. Some types of pests are easier to combat than others. It is wise to leave the control of certain types of pests to the professionals. When it comes to pests, prevention is better than cure. Below are a few tips to prevent pests.


    Tips against pests


    If you want to prevent pests, keep your home clean, avoid moisture and maintain your home well. You can always call in pest control yourself if pest prevention in your home has not been successful. But first try to prevent them with these tips against pests.


    To clean


    You can prevent most pests in your home by keeping your home thoroughly clean. Dark, dusty corners are places where pests will nest. If something like this isn't found in your home, pests will look for a place where it is.


    Get rid of dirty dishes


    Pests are always looking for food to survive. Therefore, wash the dirty dishes immediately or put them in the dishwasher immediately. You will have pests in your home in no time if you leave all this on the counter.


    Keep the counter clean


    Make sure there are no food scraps on your countertop. Believe us, a drop or crumb is reason enough for pests to visit. Therefore, wipe your countertop regularly and then change the dishcloth for a new one every time.


    Put away rubbish safely


    Waste is also a food source for pests. Therefore, do not leave your waste lying around, but put it in garbage bags and close them properly. Because pests easily open bags, it is best to throw away your garbage in closed bins.


    Keep food closed


    Also store food in sealed containers so that pests cannot attack it. Food simply attracts pests. Don't forget your pets' food?


    Seal seams and cracks


    Pests get through the smallest holes and cracks in your home. So do you want to prevent pests in your home? Then make sure they don't get a chance and close all possible openings.


    Keep an eye on humidity


    Many types of pests like a warm, moist environment. Pests are more likely to stay away if you have good ventilation in your home and also make sure you keep the humidity in your home low.


    Install insect screens


    Of course, there will always be openings for pests to enter your home. You can prevent pests by installing insect screens on doors and windows. This reduces the chance that pests can enter from outside.


    Keep things tidy around the house


    Pests are always looking for a place to nest. Preferably in a sheltered place, where they can live undisturbed. If you ensure that you do not have such places around your home, the pests may go further.


    More information can also be found on the government website.

  • Replacing taps

    Replacing a tap is a job that you can easily do yourself. All you have to do is follow the steps in the next video.


    Replace and connect kitchen tap | Step-by-step plan for Praxis - YouTube

  • Solve internet problems

    A good internet connection has become an indispensable part of our daily lives. Who doesn't sit in front of the TV with their tablet, smartphone or laptop these days? Then WiFi problems are very inconvenient. For example, there are the problems with streaming video. The WiFi speed leaves much to be desired. It takes you minutes to receive or send emails! If you recognize these WiFi problems, or if you suffer from low WiFi speed, these tips may help you improve your WiFi.


    1. Check your internet usage
    2. Check the modem
    3. Restart the modem
    4. Test the internet connection with another device
    5. Always set your WiFi security to WPA2 (personal)
    6. Use an ethernet cable
    7. Check the router placement
    8. Run a speed test
    9. Change the WiFi channel on the router

    If you have no idea how to apply these tips, follow the step-by-step plan in the video below.


    Troubleshoot Internet and Wi-Fi Problems | Mechanic Jordi helps - YouTube

  • Replacing electronic lock batteries

    Some apartment complexes that K&P Makelaars manages have electronic door fittings. This is a wonderful system, but the batteries need to be replaced once every two years. Fortunately, when it is time to replace the batteries, the lock will indicate this itself. When the light in the lock turns orange, it is time to replace the batteries. How you can easily do this yourself can be seen in the following video. Please note: If you do not replace the batteries in time, the lock will no longer work at some point. And you can't go in. This can cause problems, especially at weekends and in the evenings. So replace your batteries on time!


    Replacing Salto electronic door fitting batteries - YouTube

  • Replace toilet seat

    Attaching a toilet seat is actually not that difficult at all. However, there are a number of things you should take into account.


    It is useful that your new toilet seat actually fits on the toilet, can be properly attached and rests neatly on the toilet. The elements that are important here: the distance between the hinge holes, the size, mounting and whether it is a model-specific or universal toilet seat.


    When you have finally found the right toilet seat, you can then follow the steps in the video below to properly install the seat.


    The Digital Craftsman: Replacing the toilet seat - YouTube

  • Secure the door handle

    It can happen that a door handle starts to become loose over time. A loose door handle can cause irritation, but fortunately the problem is easy to solve. Often simply re-tightening is the solution. You can see how to do this in the video below.

    Is your door handle loose, or is it rattling in its shell?


    This way you can easily solve it yourself! - YouTube